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Warranty and Refunds

Warranty and Refunds

30-Days Free Returns

Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team to receive your free return label. After 30 days since you received your order, we can’t offer any refunds.

For pre-owned devices, you can return your undamaged device within 30 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.), and includes all accessories it came with. If there are obvious signs of use or the device was damaged after the delivery, no refunds will be granted, and we’ll send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 30 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, we will grant you no refunds and send the device back to you.

12 Months Warranty

Unlike most electronics and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with a free warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free.

However, please note that if physical damage is observed, the warranty may be voided. In such cases, Reebelo can offer a repair service, but the associated costs will be borne by the customer.

2-Year Device Protection With ReebeloCare

Every product purchased on Reebelo comes with a 12-month warranty that protects your device from manufacturing/refurbishing defects and electrical & mechanical failures. ReebloCare is an optional product which extends this for another 12 months (for a total of 24 months) and also covers other damages caused by accidents from the day you purchased your device - giving you peace of mind until you’re ready to get a new one.

What's covered?

  • Damage caused by drops, spills, liquids, mishandling, and cracks.
  • Damage not covered by an existing warranty.
  • Replacements, delivery, call-outs and installation are all included up to the cover limit.
  • This protection extends and expands the existing Reebelo or Manufacturer warranties for a total of 24 Months.

With ReebeloCare, you are entitled to unlimited repairs up to the purchase price of your protected device. In the event that your device cannot be repaired, you will receive a cash reimbursement up to the device purchase price. A service fee of $50 will be collected from you once your claim has been approved.

What's not covered?

  • Wear and tear and cosmetic damages that do not affect the device’s functionality
  • Damages arising out of negligence or intentional malpractice
  • Loss/deletion/corruption of any data stored on the device
  • Loss/stolen devices

You can find the full Terms and Conditions of ReebeloCare here.

How does it work?
If your device gets damaged, please report the incident to us within 30 days by logging into your Reebelo account. Once your claim has been approved, we’ll email you the instructions to have your device sent to the nearest repair center, which you can change if needed. You can also send your device by mail, but the repair process may take longer. Please follow the instructions in the email to change your preferred method of sending your device to the repair center.

When you or your device arrives at the repair center, you'll need to pay a $50 service fee to start the repair. For common issues with available parts, repairs usually take between 24-48 hours. If your device can't be fixed, we'll let you know and offer you a cash reimbursement up to the price you paid for the device.

You will be notified via email at every step of the process.

How to make a claim?

  • Step 1: Log in or create a Reebelo account using the email used to purchase the product.
  • Step 2: Head over to “My orders''. Identify the product you’re having issues with and click “Warranty Claim”.
  • Step 3: Complete the claim form with as much detail as possible.
  • Step 4: Finish!